Website: Terms & Conditions

Last updated: 6th July 2026

Our website policies are designed with you, the customer, in mind. We want your shopping experience with Swanndri UK to be secure, straightforward, and hassle-free.

Website Policies

By using our website and placing an order, you agree to these Terms & Conditions.
For information about how we collect, use and protect your personal information, please refer to our Privacy Policy.

Terms of Sale

These Terms & Conditions apply to all purchases made through the Swanndri UK website.

When you place an order through our website, you are making an offer to purchase products from Swanndri. Once your order has been received, we will send you an email confirming that your order is being processed.

All orders are subject to acceptance and availability.

If we are unable to fulfil your order for any reason, we will contact you and provide an appropriate refund where applicable.

Privacy

We take your privacy seriously.

Our Privacy Policy explains how we collect, store, use and protect your personal information when you visit our website, create an account, place an order, or contact our customer service team.

Please review our Privacy Policy for full details.

Secure Shopping

Your security is important to us.

All transactions made through the Swanndri UK website are processed using secure, encrypted payment technology. We take reasonable technical and organisational measures to protect your personal information and payment details.
To help ensure a safe shopping experience:

•    Every order is assigned a unique order number.
•    Orders are securely stored within our ecommerce systems.
•    Payment information is processed using secure payment gateways.
•    Order confirmations are sent directly to the email address provided at checkout.

Marketing Communications

If you choose to receive marketing communications from Swanndri, we'll keep you updated with new product launches, promotions, special offers, and brand news.

You can unsubscribe at any time by clicking the unsubscribe link included in our emails.

Please note that even if you unsubscribe from marketing communications, we'll continue to send essential service-related emails regarding your orders, returns, exchanges, or account administration.

Orders & Delivery

We aim to dispatch orders as quickly as possible following confirmation of your purchase.
Estimated delivery timeframes are provided for guidance only and may vary depending on:

• Product availability
• Seasonal demand
• Carrier delays
• Delivery location

Deliveries to remote locations, including certain parts of Northern Ireland, the Scottish Highlands and Islands, the Channel Islands and other areas serviced by specialist carriers, may take longer than standard delivery estimates.

If we experience a significant delay or are unable to fulfil part or all of your order, we'll notify you as soon as reasonably possible and provide an appropriate refund where applicable.

Please refer to our Delivery Information page for the most up-to-date delivery options and transit times.

Pricing & Payment

All prices displayed on the Swanndri UK website are shown in Pounds Sterling (£).

Prices include VAT where applicable unless otherwise stated.

Delivery charges are calculated separately and displayed during checkout.

While we make every effort to ensure pricing and product information is accurate, errors may occasionally occur. If we discover an error affecting your order, we'll contact you before processing the order and provide the option to proceed or cancel.

Swanndri reserves the right to amend pricing, promotions, product information and website content at any time without notice.

Product Information

We strive to ensure that all product descriptions, images, specifications, and sizing information are accurate and up to date.

While we make every effort to display products as accurately as possible, colours may vary depending on individual screen settings and devices.

Products supplied will materially match their description at the time your order is placed.

If a product received does not match its description, please contact our Customer Care team.

Returns & Exchanges

We want you to be completely satisfied with your purchase.

Eligible items may be returned within 30 days of your order date, provided they are:

• Unworn
• Unused
• In their original condition
• Returned with all original tags attached

For hygiene reasons, underwear cannot be returned unless it is faulty.

Items purchased from the Outlet section may be subject to separate return conditions which will be clearly displayed at the time of purchase.

If an item is faulty, damaged, or not as described, your statutory rights remain unaffected.

For full details, please visit our Returns & Exchanges page.

Account Security

If you create an account on the Swanndri UK website, you are responsible for maintaining the confidentiality of your login details and password.

You are responsible for all activities that occur under your account.

Please contact us immediately if you believe your account has been accessed without your authorisation or if your account credentials have been compromised.

Intellectual Property

All content on this website, including but not limited to:

• Text
• Graphics
• Photography
• Product designs
• Logos
• Branding
• Audio and video content
• Website design and layout

is owned by, licensed to, or used with permission by Swanndri.

You may not reproduce, distribute, modify, publish or commercially exploit any content from this website without our prior written permission.

Website Use

You may use this website only for lawful purposes.

You must not:

• Attempt to gain unauthorised access to any part of the website.
• Introduce viruses, malware or harmful code.
• Use the website for fraudulent activity.
• Disrupt or interfere with the operation or security of the website.
• Use automated systems or software to extract data without permission.

We reserve the right to restrict or terminate access where misuse is identified.

Third-Party Content & Links

From time to time, this website may contain links to third-party websites or services.

These links are provided for your convenience only.

We do not control, endorse or accept responsibility for third-party websites, products, services or content.

You access any third-party site at your own risk.

Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where such limitation would be unlawful.

To the extent permitted by law, Swanndri shall not be liable for indirect, incidental or consequential loss arising from the use of this website or from any products purchased through the website.

Our total liability relating to any order shall not exceed the amount paid for the relevant product(s).

Force Majeure

We are not responsible for delays or failures to perform our obligations where those delays or failures arise from circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Severe weather events
• Industrial action
• Supply chain disruptions
• Government action
• Carrier disruptions
• Telecommunications or technology failures

This does not affect your statutory rights.

Your Consumer Rights

Nothing in these Terms & Conditions excludes or limits your statutory rights under applicable UK consumer protection law.

Where products are faulty, not as described, or otherwise fail to meet legal requirements, you may be entitled to a repair, replacement or refund in accordance with your legal rights.

Changes to These Terms

We may update these Terms & Conditions from time to time.

Any updates will be published on this page and will take effect immediately upon publication.

We recommend reviewing these Terms & Conditions periodically to ensure you remain informed of any changes.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact our Customer Care team.

Swanndri UK Email: [email protected]