Cookie Policy

Last updated: 6th July 2026

This Cookie Policy explains how Swanndri UK Limited ("Swanndri", "we", "us" or "our") uses cookies and similar technologies on the Swanndri UK website.

Introduction

Cookies help us provide a secure and reliable website, improve your shopping experience, understand how visitors use our site and deliver relevant marketing where you have given consent.

This Cookie Policy should be read alongside our Privacy Policy.

What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website.

They allow a website to recognise your device, remember your preferences and understand how you interact with the site.

Cookies may be set by Swanndri directly, or by third-party services that we use to support our website, marketing, analytics, reviews and customer experience.

Cookies may be:

• Session cookies - these are deleted when you close your browser.
• Persistent cookies - these remain on your device for a set period or until you delete them.
• First-party cookies - these are set by the website you are visiting.
• Third-party cookies - these are set by other organisations whose services are used on the website.

How We Use Cookies

We use cookies and similar technologies to:

• Keep the website secure and functioning properly.
• Remember items in your basket.
• Support account login and checkout functionality.
• Remember your preferences.
• Understand how customers use our website.
• Improve website performance and customer experience.
• Measure the effectiveness of our marketing.
• Provide more relevant advertising where you have given consent.
• Support customer reviews and other website features.

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are required for the website to work properly.

They enable core functions such as:

• Website security
• Page navigation
• Shopping basket functionality
• Checkout
• Payment processing
• Account login
• Fraud prevention

These cookies cannot usually be switched off because the website would not function properly without them.

Performance and Analytics Cookies

These cookies help us understand how visitors use the Swanndri UK website.

They allow us to see things such as:

• Which pages are visited most often.
• How customers move through the site.
• Whether customers experience errors.
• How well our website performs.
• Which products or content customers engage with.

We use this information to improve our website, product pages and overall customer experience.

We may use analytics tools such as Google Analytics 4 for this purpose.

Functional Cookies

Functional cookies help us provide enhanced features and remember choices you make on the website.

These may include:

• Remembering your preferences.
• Supporting customer account features.
• Personalising parts of the website experience.
• Supporting review or customer-generated content features.

These cookies help make the website more useful and easier to use.

Advertising and Marketing Cookies

Advertising and marketing cookies help us measure the performance of our advertising and show more relevant Swanndri content to customers.

These cookies may be used to:

• Measure advertising performance.
• Understand whether an advert led to a website visit or purchase.
• Build audiences for advertising campaigns.
• Limit how often you see an advert.
• Show more relevant product or brand advertising.

We may use platforms such as Google Ads, Meta Ads, Klaviyo and related technologies for advertising and marketing purposes.

These cookies are only used where required consent has been given.

Reviews and Customer Experience Cookies

We may use cookies or similar technologies to support customer review functionality and customer-generated content.

For example, we may use Yotpo to help collect, manage and display reviews on the Swanndri UK website.

Third-Party Cookies and Technologies

Some cookies and similar technologies used on our website are provided by third parties that support our ecommerce, marketing, analytics, advertising and customer experience activity.

These may include:

• Shopify - to operate the Swanndri UK website, basket, checkout and ecommerce functionality.
• Klaviyo - to manage email marketing and customer engagement.
• Google Analytics 4 - to understand website performance and customer behaviour.
• Google Ads - to measure and deliver advertising.
• Meta Ads - to support advertising on platforms such as Facebook and Instagram.
• Yotpo - to support customer reviews and related website features.

These providers may collect information about your device, browser, website interactions and, where applicable, advertising interactions.

For more information about how we use personal information, please see our Privacy Policy.

Managing Your Cookie Preferences

When you first visit the Swanndri UK website, you may be shown a cookie banner or consent tool.

This allows you to:

• Accept cookies.
• Reject non-essential cookies.
• Manage your cookie preferences.
• Change your choices at a later time.

You can also manage or delete cookies through your browser settings.

Please note that disabling certain cookies may affect how the website functions. For example, some features such as basket, checkout or account login may not work correctly without strictly necessary cookies.

Consent

We will only use non-essential cookies where required consent has been given.

Strictly necessary cookies may be used without consent where they are required to provide a service you have requested, such as adding products to your basket or completing checkout.

You can withdraw or update your cookie consent at any time through the cookie settings tool on our website, where available.

Similar Technologies

In addition to cookies, we may use similar technologies such as pixels, tags, scripts or local storage.

These technologies may be used to:

• Support website functionality.
• Measure website performance.
• Understand customer journeys.
• Measure advertising effectiveness.
• Support email marketing and customer engagement.
• Deliver relevant advertising where consent has been provided.

Where these technologies store or access information on your device, they are treated in a similar way to cookies.

Cookie Details

The exact cookies and similar technologies used on the Swanndri UK website may change over time depending on our website functionality, ecommerce platform, analytics set-up and marketing tools.

Where available, our cookie consent tool will provide more detail about the cookies in use, including cookie category, provider, purpose and duration.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our website, technology, business operations or legal requirements.

Any updates will be published on this page and will take effect from the date of publication.

We encourage you to review this Cookie Policy periodically.

Contact Us

If you have any questions about this Cookie Policy or how we use cookies and similar technologies, please contact:

Swanndri UK Limited - Email: [email protected]