Returns & Exchanges Policy

Last updated: 6th July 2026

Every Swanndri garment reflects our commitment to quality, durability and practical design. If your order is not quite right, you can return eligible items within 30 days of your order date, provided they meet the conditions below.

Returns Overview

You can return eligible items purchased from the Swanndri UK website within 30 days of your order date.

To qualify for a return, items must be:

• Unworn
• Unused
• Unwashed
• In their original condition
• Returned with all original tags attached

Items that do not meet these conditions may not be accepted for a refund or exchange.

Nothing in this policy affects your statutory rights under UK consumer protection law.

Start a Return or Exchange

To begin a return or exchange, please use our Returns Portal:

Start a Return or Exchange

You will need to enter your order details and follow the instructions provided.

Once your return request has been submitted, you will receive further instructions by email.

Return Postage

Customers are responsible for arranging and paying for return postage unless the item is confirmed as faulty.

We recommend returning your item using a tracked postal service. Swanndri UK cannot be responsible for returns that are lost in transit when sent using an untracked service.

If your item is confirmed as faulty, we will reimburse reasonable return postage costs or provide an appropriate return method.

Refunds

Refunds will be credited to your original payment method.

Once your return has been received and inspected, we aim to process eligible refunds within 8-10 working days.

Please allow additional time for your bank or payment provider to return the funds to your account.

Original delivery charges are generally non-refundable unless the item is faulty, damaged, incorrect or where required under your statutory rights.

Exchanges

Exchanges are available for the same item in a different size or colour, subject to availability.

If you would like a different style, please request a refund through the Returns Portal and place a new order for your preferred item.

This helps ensure you receive your new item as quickly as possible and avoids delays caused by stock availability.

Non-Returnable Items

The following items cannot be returned unless faulty:

• Underwear, for hygiene reasons
• Clearance items marked as final sale

Items purchased from the Clearance section are not eligible for change-of-mind refunds or exchanges unless they are faulty, damaged, not as described or otherwise covered by your statutory rights.

Online Orders

Online purchases cannot be returned or exchanged through Swanndri stockists or retail partners.

All returns and exchanges for Swanndri UK online orders must be submitted through the Returns Portal.

Faulty, Damaged or Incorrect Items

If you believe your item is faulty, damaged or incorrect, please submit a request through the Returns Portal and include details of the issue.

Where possible, please include photographs showing:

• The item
• The fault or damage
• Any packaging damage
• Your order number

Once the item has been assessed, we will work with you to provide an appropriate repair, replacement, exchange or refund.

Normal wear and tear is not considered a manufacturing fault.

Returning a Dog Coat

Dog coats must be returned clean, unused and in resaleable condition.

Please remove any animal hair from the inside or outside of the coat before returning it. Dog coats that are returned dirty or covered in animal hair may not be accepted for a refund or exchange.

Items Purchased from Stockists

If you purchased your Swanndri item from one of our stockists or retail partners, please return it directly to the place of purchase.

Items purchased from a stockist cannot be returned through the Swanndri UK website Returns Portal.

Your Statutory Rights

Nothing in this policy affects your statutory rights.

If an item is faulty, not as described or does not meet legal requirements, you may be entitled to a repair, replacement or refund under applicable UK consumer protection law.

Contact Us

If you have any questions about returns or exchanges, please contact our Customer Care team.
Swanndri UK Limited - Email: [email protected]